Complaint Form

Client Complaints Procedure

This is the form you should complete if you wish to make a complaint to FXNOVUS (PTY) LTD. If you require assistance filling out this form, please contact our complaints department at [email protected].

Please complete this field on the screen and click on the “Submit Your Complaint” button below to submit your complaint immediately and automatically to FXNOVUS (PTY) LTD. Please note that the Company reserves the right not to accept complaints submitted to it through any other means or methods (i.e. telephone, etc.).

Complete, up-to-date and accurate information is required for FXNOVUS (PTY) LTD to investigate and assess your complaint. Please note that this complaint form is only indicative and not exhaustive. FXNOVUS (PTY) LTD may require further information and/or clarification and/or evidence of your complaint. Also, FXNOVUS (PTY) LTD will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice.

FXNOVUS (PTY) LTD Client Complaint Form

Fields marked with an asterisk (*) are mandatory.

I. Client Details

II. Complaint Details

* Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint

* When did the issue you are complaining about take place?

* Have you communicated your complaint to FXNOVUS (PTY) LTD and/or its associates?

Yes No

Please provide details:

* Have you reported your complaint to any authority?

Yes No

Please provide details:

* I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete

* I acknowledge that FXNOVUS (PTY) LTD will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or FSCA of South Africa regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within six (6) weeks of submitting your complaint. If the Complaint is more complex and takes longer than six (6) weeks to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. In case additional information is required, you shall be contacted by one of our officers. Please refer to the “Complaint Info'' page for further details on the issue.

The message is sent

Contact Details for Complaints:

[email protected]

27581802177

Nr 1 Casino Road, Foundershill, Office G31 Modderfontein Estate, Johannesburg, 1609 South Africa

Alternatively, you can contact the Financial Ombudsman of South Africa (FAIS Ombud):

https://www.faisombud.co.za